Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase. You will be responsible for the shipping cost for all returns unless it is for a defective product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in the amount of the purchase price, (minus shipping cost) and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
There are certain situations where refunds are NOT granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Any item is returned without original receipt
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Excell Air Filters
1218 Twp Rd 1875
Ashland, Ohio. 44805
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.