Faq

What is Tackem Sticky Oil?

“Tackem Sticky Oil” is an oil we use to coat our air filters.  This patented technology helps reduce allergens and household dust. This same technology has been used by NASA and the US Military for its effectiveness in high quality air filtration.


Does your filter kill airborne viruses?

Yes! Our Antimicrobial Air Filter in addition to Tackem Stick Oil, has an anti-microbial spray which helps to kill 99.98% INFLUENZA A & B (COLD & FLU VIRUSES) and Airborne Respiratory Viruses on contact.


How long do Excell filters last?

Our filters last a full four months! Most air filters in the home have to be changed every 3 months, but because of our patented tackem sticky oil and quality of materials, you’ll save money by only having to use three filters per year instead of four.


What is a MERV Rating?

Minimum Efficiency Reporting Value (MERV) is a standard that rates the overall effectiveness of air filters. Higher value MERV rating equates to finer filtration, meaning fewer dust particles and other airborne contaminants can pass through the filter.


What is Excell Air Filters MERV Rating?

Excell custom air filters have a MERV Rating of 15. This level is medical-grade, so you are getting medical quality air filtration for your home!


Can I save money if I buy more than one air filter?

Absolutely. If you decide to buy a 2-pack or 4-pack of filters, you will save money on the cost of each individual filter.


Can I automate billing to replace my filters every few months?

Yes!  You can automate payments and we’ll send you a new set of filters every 4 months. Or if you like you can order one-time to try excell residential air filters and setup auto-payments on your next order.


How do I pay?

We accept PayPal or major CC’s via PayPal so you know you’re transaction is safe.


How do I know which air filter to use?

The air filter for you depends on health and living conditions. If you have asthma or severe allergies, you could go with the allergen air filter. If you are worried about getting sick from an airborne virus during flu season, you might want to get the antimicrobial air filter which gives you the same benefits as the allergen filter but with additional antimicrobial spray which helps to kill 99.98% INFLUENZA A & B (COLD & FLU VIRUSES) and Airborne Respiratory Viruses on contact.


What size filter do I need?

You can determine your size by measuring your old filter and looking at the size printed on the frame.


How is my order shipped?

All orders will be shipped within 2-3 business via USPS and tracking will be sent via email.


Is Shipping Free?

Yes! All residential air filters ship free, whether you order one or a 4-pack of air filters!


Do you offer a money-back guarantee?

We stand behind the quality of our home air filters. If you are not 100% satisfied after using your first air filter, send back the unused air filters for a full refund of your order. You’ll just need to pay for the return shipping.


How do I return my order? What is your return policy?

If you have ordered an incorrect item or if you want to return your unused product, we will happily refund your money. Please contact us through our contact form here and send us your order number and date of purchase. We’ll send back a return form to include in your shipment. We recommend that you order insurance and tracking when you ship back the order, so there is no issues of damage or losing the package.

Please ship your package and return form to the following address:
Excell Air Filters
1940 Twp. Rd. 1255
Ashland, Ohio. 44805


Where is Excell Air Filters Made?

Right here in the USA! Made in USA